To clarify return responsibilities, our 30-day no-reason return and exchange program begins on the date an order is delivered. During that period, a customer may request a return without stating a reason or ask for an eligible exchange.
Problems With an Order
Under the return and exchange standard, Report an item that arrives damaged or defective, an incorrect item, or a missing item promptly. Merchant-paid return shipping applies, and the customer may receive the remedy available under this policy and applicable consumer law.
Return Authorization and Shipping
As part of the 30-day program, Ask customer care for authorization before mailing merchandise. Once approved, we issue the instructions and a prepaid return shipping label. For an approved return or exchange, the merchant bears the return cost for a change-of-mind request as well as any quality-issue claim.
Condition and Excluded Categories
Within the customer-care process, for a no-reason return, keep the product, accessories, proof of purchase, and original packaging in a condition suitable for review. Custom-made goods, clearance items or products marked Final Sale, gift cards, and opened intimate or hygiene-sensitive items are not accepted for a no-reason return.
Under this Refund Policy, Those exclusions never reduce the customer's rights when merchandise is damaged, defective, incorrect, or missing, or when applicable law requires another remedy.
Cancellation Before Dispatch
To keep eligibility clear, a cancellation may be requested while the order has not shipped. Once it has left our facility, the return and exchange process in this Refund Policy governs the request.
Exchange and Refund Completion
For customer reference, an approved exchange is arranged after eligibility is confirmed. For a refund, we inspect the returned merchandise and send the approved amount to the original payment method. For consistent return handling, Allow 5–10 business days after issuance for the credit to appear; the financial institution controls final posting.
How to Reach the Merchant
To explain the available remedy, Business name: Sun Bum
For a predictable review process, Email Support@SunBvm.shop or call 3126786714 for customer care.
Within our return process, Business and default return location: 38 Walton St NW, Atlanta, GA 30303, US
To explain the available remedy, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Denver).